Refund Policy

At Looma Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee. Please read the details of our refund process below:

1. Refund Eligibility:

To be eligible for a refund:

The product must be returned within 30 days of receiving the item.
The item must be in new, unused condition with all original packaging intact.
You must provide a proof of purchase, such as your order confirmation email or receipt.

2. How to Request a Refund:

To initiate a refund, please contact us at support@loomafashion.ca. Be sure to include the following information:

Your order number
Your name
A description of the issue or reason for the return
Photographs (if applicable)

Our team will review your request and provide further instructions on how to return the product.

3. Return Shipping Costs:

Customers are responsible for the return shipping costs unless the product is damaged or defective.
If you purchased Shipping Protection, it may cover the costs of return shipping for damaged or lost items.

4. Refund Processing:

Once we receive your returned product, we will inspect it to ensure it meets the return criteria.
Refunds will be processed to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Damaged or Defective Products:

If your product arrives damaged or defective, please contact us within 30 days at support@loomafashion.ca. We will assist you with a replacement or full refund, as needed.

6. Exchange Policy:

If you wish to exchange your item for a different size, color, or product, please contact us at support@loomafashion.ca. We will provide you with instructions on how to proceed with the exchange. Return shipping for exchanges is the responsibility of the customer.